Posted by Howard Trott on Tuesday, February 12, 2019 Under: Motorbike Courier Service
When you first start doing business with messenger services in Chicago, you might have some simplistic questions about how to best do business with those companies. One of these might be the best ways to get in touch with those couriers. Usually a courier company is going to have a few options that you can use if you need to reach them. So, what are these options, when should you use each, and what are the advantages of them?
Most courier companies will allow you to contact them by any means necessary. At the bare minimum, every company is going to have a phone number, if not several, and an email address. Many couriers will also maintain an active fax line, allowing you to fax them order documents. Also, it is possible to login to the courier website interfaces that many delivery companies provide, and to communicate with them through that software. A newer method of communication that is beginning to be adopted by couriers is SMS or text messaging for certain purposes as well.
If you ever have a question about the service offered by a courier company, or need something explained to you, the phone is still usually the best way to go. When you talk to someone by phone it is possible to communicate a great deal more information in a short period of time by actually engaging in dialogue. Email is effective, but the back and forth can get tedious with more complicated requests.
Email is best if you just want to quickly contact your courier. This is a very common method for people to put in pickup requests to their couriers. The advantage of this is now that email is not really limited to offices. Most businessmen also have email built right into their smart phones. The ability to send a quick email from a blackberry or an iPhone makes it a very convenient method for communicating with your courier.
If there is a specific action that you want to take with your courier company, their online system can be the best bet. This will depend on the software that they have installed on their system. Some of these will have complex portals for you to place orders, dispatch deliveries to customers or to request inventory reports. Any function that can be executed online is usually best done in that way, as the order will go directly into the system.